Please be advised that there is only one person running Skin Food Bath & Body Shop LLC. At this time, we only ship orders on Monday-Wednesday. All orders are shipped UPS Ground!
Please keep in mind that the products you are buying are handmade and 100% natural, so they tend to h from batch to batch (slight color changes, for example, settling & clumping).
When will I receive my order?
Processing may take up to 5-7 days. Orders are shipped Monday - Wednesday only. Shipping may take up to 3 business days via UPS Ground
Do you accept orders placed outside of the U.S?
At this time, shipping is only available in the U.S., excluding Alaska and Hawaii.
Can I return or exchange my item?
Return and exchanges are not permitted at this time.
Will my products melt?
Please be advised that these are naturally handcrafted products composed of natural oils and butters with natural melting points of approximately 100 degrees.
During the warmer months melting may occur. We recommend placing your order in a cool place or refrigerator upon arrival.
Your order will leave our facility tightly wrapped and sealed. We are not responsible for natural melting that may occur.
Items in my order are broken, what do I do?
Packages are insured through UPS. This includes broken, damaged, or missing items. Stolen items are not insured through USPS or The Skin Food Shop.
If an item is damaged upon arrival, please contact us at firstname.lastname@example.org and include "DAMAGED" in the subject line along with pictures of damaged items. This will help speed up the process of a replacement package and to file a claim with USPS.
What if the item I want is sold out?
All products are replenished replenished every 15 days in small batches of 20-30.
I have more questions. Who I do contact?
If you have any additional questions please feel free to email email@example.com.
D I S C L A I M E R
The information contained herein is provided solely for educational purposes. No claim of medical cure nor treatment is intended. Statements related to topical products made with natural food-grade herbs and oils are not approved by the FDA. Our products have not been tested as safe by the FDA.
Statements contained on this website and our labels are not presented as medical advice nor should be used as a substitute for consultation with a qualified health care practitioner.
Our products and the information set forth are not designed to diagnose, treat, cure or prevent any disease nor should any information contained be read as prescribing any specific remedy or guaranteeing any specific result. If you have any reason to suspect serious illness, seek appropriate medical advice and care promptly.